Vilnius branch of an international banking software company, operating since 2000 and fully owned by an FCA UK-authorised Electronic Money Institution. Offices in Australia, Cyprus, Lithuania, UK, Netherlands, USA, Israel, and Malta.

The company builds scalable core banking systems used by banks, EMIs, and fintechs worldwide — combining enterprise-grade security and flexibility with tools once accessible only to major commercial banks.

MAIN REQUIREMENTS

• Solid experience in Application Operations / Production Support (L2–L3): real ownership of production incidents, not L1 or monitoring-only;
• Strong application-level troubleshooting: logs, APIs, configurations, integrations, end-to-end issue analysis;
• Incident and problem management: RCA, post-incident reviews, mitigation actions, permanent fixes;
• ITSM experience: incident and problem ticket management, SLAs, prioritization (Jira, ServiceNow or similar);
• Solid technical foundation: Linux, SQL, REST APIs, log analysis tools (ELK, Splunk), basic scripting.

Highly advantageous qualifications:

• Fintech or banking systems exposure: payments, core banking, high-availability transactional environments;
• Audit and compliance support experience: PCI DSS, GDPR, internal and external audits.

MAIN DUTIES AND RESPONSIBILITIES

• Own and resolve production incidents end-to-end: investigate issues, restore service, and communicate status;
• Perform root cause analysis and post-incident reviews: define mitigation actions and drive permanent fixes;
• Troubleshoot application-level issues: analyze logs, APIs, databases, configurations, and integrations;
• Manage incident and problem tickets in ITSM tools: ensure SLAs, prioritization, and proper documentation;
• Monitor application health and performance: identify capacity risks and stability bottlenecks proactively;
• Support audits and operational reporting: provide evidence for internal and external audits, track stability KPIs;
• Close collaboration with development teams: service take-on, releases, upgrades, production readiness.

WORK CONDITIONS