International banking software company, founded in 2000 and since September 2019 is a wholly owned of FCA UK Authorised Electronic Money Institution with offices in Australia, Cyprus, Lithuania, United Kingdom, Netherlands, USA, Israel, Malta.
Company provides a comprehensive and versatile banking software solution for retail, corporate and private banks, E-Money and payment institutions, offering capabilities that up until now were affordable only by large commercial banks.
// This is wide range of the companies expectations, the more you have the faster you are hired
— Experience with Azure Application Insights, Elasticsearch, and ITSM tools for tracking incidents.
— Knowledge of REST APIs, Webhooks, SDKs, and tools like Postman, cURL for debugging.
— Querying logs (Elasticsearch, Kibana, Splunk) and conducting Root Cause Analysis (RCA).
— Experience in L1-L3 technical support, diagnosing payment gateway and transaction issues.
— Understanding of PCI DSS, GDPR, ISO 27001, and basic knowledge of security audits and threat detection.
— Familiarity with Azure environments, CI/CD pipelines, and automation tools like Jenkins, GitHub Actions.
— Ability to create technical documentation, knowledge bases, and effectively communicate solutions
— Fluent spoken + written English;
— Knowledge of Lithuanian is required.
— Monitor system performance, troubleshoot issues, respond to alerts, and escalate critical incidents. — Act as the primary technical support contact, resolve customer-reported issues, and provide multi-level support (L1-L3). — Analyze logs, perform root cause analysis (RCA), and create monitoring dashboards for proactive issue detection. — Troubleshoot API-related issues, guide customers on integration, and assist in testing/debugging. — Assist in security audits, ensure compliance with industry standards (PCI DSS, GDPR), and monitor for security threats. — Support application deployments, infrastructure changes, and CI/CD automation. — Maintain troubleshooting documentation, update knowledge bases, and train internal teams.
— On-site (work from office), Vilnius
— Full-time, long-term
— Gross salary EUR 29,500-43,600